Version 0.1 · 14 October 2026

Terms, in plain words

Each section starts with one sentence you can remember. The points under it are the detail.

Draft. A lawyer has not yet reviewed this. It will be before Alaya takes any booking.

The short version

We show you the full price, we are fair when plans change, and we never hide a fee.

Alaya is run by DevShop LLP. We connect people who want a property with people who have one, and we help close the deal.
Every fee is on the Fees page and on your bill before you pay. If it is not shown, you do not owe it.
We list who listed each property and what we have actually checked. We never show a badge we have not earned.
Reviews come only from real guests. Nobody can delete one, including us.
A real person is always one tap away on WhatsApp.

Staying in a villa

Pay 15% to confirm, the rest 7 days before, and cancel free until 7 days before.

Your booking is confirmed when you pay the confirmation amount: 15% of the total. The same 15% applies on every date, peak or not.
The balance is due 7 days before check-in. If you book with fewer than 7 days to go, the full amount is due when you confirm, and we show that before you pay. If the balance is not paid on time, the owner may release the villa.
Until payments are switched on, a booking here is an enquiry: a person confirms availability and the price before anything is booked, and nothing is charged.
Cancel 7 or more days before check-in: you get back everything you paid. Between 3 and 6 days: half. Less than 3 days or no-show: nothing back.
If the owner cancels, you get a full refund, or a similar villa if you prefer, and a named person helps you find one. The owner is penalised and the villa's rating shows it.
If the villa is not as shown (no water, no working AC, no caretaker, a missing pool), we move you or refund the affected nights. You do not have to argue for it.
A refundable security deposit may be taken at check-in and returned after checkout, less the cost of any damage shown with photos.
Every adult shows a valid photo ID. Foreign guests show a passport and visa, because Indian law requires the owner to report them.
The number of guests, noise hours and house rules are shown on the villa page. Breaking them can end the stay without a refund.
If the villa is not as described, tell us within 24 hours of arrival. We will fix it, move you, or refund the affected nights.
GST is added as the law requires: 5% up to ₹7,500 a night and 18% above. Our fee is paid by the owner, not added to your bill.

Renting a home

Pay 15% to hold the home. It counts towards your first payment.

The confirmation amount is 15% of your first month's rent plus deposit. It is taken off what you pay on move-in.
If the owner pulls out, you get it back in full. If you pull out after the owner agreed, the owner may keep part of it, as shown before you pay.
You sign a proper rent agreement, registered where the law needs it. The deposit and its return terms are written in it.
Brokerage, when a broker is involved, is 0.5 of a month's rent from you and the same from the owner, plus GST.

Buying property

We help you find and close, but you should always check the papers with your own lawyer.

We show the asking price. The seller can set a lowest acceptable price, kept private. We will tell you if an offer is clearly too low to be taken up, but we never reveal the number.
Token money (1%) goes directly to the seller, never through us, and its refund terms are written on the token receipt. The real deal is signed in an agreement to sell and a registered sale deed.
We show what we have checked: owner identity, ownership papers, RERA number for projects, and a site visit. We write "not checked" where we have not checked.
Agricultural land, farmhouses and land near hills or the coast have state rules about who may buy. Some states restrict non-farmers, and NRIs cannot buy agricultural land or farmhouses. We flag this on each listing, but you must confirm for your case.
We are not your lawyer. Our AI and human assistants can explain terms in plain words. They are not legal advice, and a lawyer should review before you pay.
Checking an owner's identity or reading their papers is not a guarantee of clean title. We label every fact as declared, document-reviewed or inspected, and never call anything legally verified unless a qualified professional has done a defined review.
If Alaya earns a fee from both the buyer and the seller, we tell both, and we say whether we are acting for one side or facilitating neutrally.
Fees: 1% from you, plus GST, charged only when the deal completes.

Listing as an owner or seller

You stay in control. You set the price, you keep a private lowest price, and you only pay when you earn.

You confirm you own the property or are authorised to list it, and that what you show is true. A false listing is removed and may be reported.
Your reserve price (the lowest you will accept) is private. It is never shown to buyers, brokers or guests. Only you and the one Alaya relationship manager handling your listing can see it, and only to judge whether an offer is worth bringing to you. Offers below it are not auto-accepted, but you can always accept one.
Fees: 15% of the villa price on stays; 1% on a sale; half a month's rent on a rental, all plus GST. You pay only when a booking or deal completes.
You are paid your share after the guest checks in (stays) or the deal completes (sales and rentals), with a statement showing every deduction.
You may pause or remove a listing any time. Bookings already confirmed must be honoured.
Keep your calendar honest. Double bookings and host cancellations harm guests; we penalise them and they show on your rating.
Every listing is reconfirmed by you every 30 days. If you do not, it is hidden until you do, so buyers and guests never chase a property that is gone.

Villa and property managers

List all your properties, sync your calendar, and get one clear statement.

Send a letter showing you are authorised to rent or sell each property. Without it we cannot list it.
Keep prices and availability current. We can connect to your calendar so a booking elsewhere closes the dates here.
Fees follow the same rates as owners. For fully managed services, the rate is agreed in writing for each property.
You must hold the permits your state requires for short stays (tourism registration, fire and police rules). We may ask to see them.

Brokers and agents

On a closed deal from a lead we send you, Alaya keeps 25% of the fee. On your own clients we keep 0%.

You must be registered under RERA in your state where the law needs it, and give us your number. We check it.
When a deal began with a lead from Alaya and it closes, Alaya keeps 25% of the fee earned and you keep the rest. If nothing closes, nothing is owed.
When you bring your own client or listing and log it on Alaya, Alaya keeps 0% and the CRM is free. Logging it protects your record of the client.
A lead from Alaya is protected for you for 12 months once you have contacted them. Taking a deal from an Alaya lead outside Alaya in that time is a breach and the fee is still shared.
If you already hold a mandate, list it with your mandate letter. If two brokers list the same property, the earlier written mandate stands, and we show both clearly.
You pay no joining fee, no subscription and no credits. We earn only when you earn.
Each lead from Alaya goes to one broker only, never sold to several. The lead is checked by phone before you get it. If it turns out fake or wrong, it does not count and nothing is owed.
You can export all your leads and notes any time, free, even after you leave.
You are paid within the time stated on your statement after the client pays us.
Be honest with clients, never promise what the owner has not agreed, and never use client details for anything else. Breaking this ends your access.

Ratings and reviews

Only people who really stayed or dealt can review, and bad reviews stay.

Only a guest with a completed stay, or a client with a closed deal, receives a link to review. No one else can post.
Reviews are rated 1 to 5, with cleanliness, accuracy and host. Everything is published, including the lowest.
Owners and brokers may reply. They cannot delete or edit a review.
We remove a review only if it contains private details, abuse, or is clearly not about the stay. We say why.

Money and tax

Your money goes through a licensed payment partner, and every rupee is on your statement.

Payments go through a licensed payment partner and are split to the owner and to Alaya automatically. We do not keep your money in our own account.
We start refunds as soon as they are approved. The time to reach your account depends on your bank.
GST and other taxes are shown on your bill. Where the law requires us to collect or deduct tax, we do and show it.

Your information

We use what you give us only for what you asked, and delete it when you say.

Read the full privacy note on the Privacy page.
We contact you only with your consent and stop when you say stop.
Your number goes to one broker or owner for your enquiry, never to a crowd. Calls can run through a masked number.

AI assistants

If an AI helps you, it tells you so, and a human is one tap away.

Some replies, summaries and suggestions may come from an AI assistant. It will say so.
AI explains and helps. It does not give legal advice, and it never decides on money, prices or contracts without a person.

If something goes wrong

Talk to us first. We will try to fix it fairly and fast.

Write to founder@viratmohan.com or WhatsApp us. We reply and try to settle it within a reasonable time.
If we cannot agree, we try mediation first. These terms follow Indian law, and the courts at Gurugram, Haryana, have jurisdiction.
We may update these terms. Changes never apply to a booking you already made.